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IDProjectCategoryView StatusLast Update
16618Website & ServicesFrontend Self Servicepublic2021-03-05 16:43
ReporterMazi Assigned Toc_schmitz  
PrioritynoneSeverityminor 
Status assignedResolutionopen 
Summary16618: Link to Limesurvey partners can't be found at limesurvey.org
DescriptionAt the old website there was a direct link to the Limesurvey partners and the services they offer. That was a notable benefit for the partners because people seeking for help could easily contact a professional that way.

Now you need to do the following to get there:
1. Open limesurvey.org. Do NOT click the "help" menu -> no partners there
2. Scroll down to the end of the page
3. Now you need to guess that under "community" you may get additional help
4. At community.limesurvey.org there is now another "help" menu.
5. Click "partners" at that help menu to get to limesurvey.com with an overview of all partners.
Additional InformationPlease add a link "Professional partners" or "Professional support" or "Authorized partners" to the "help" menu on top of limesurvey.org.

In the past weeks I already noticed a notable drop of customer contacs which makes sense if the link to the partners is that well hidden at the new website.
TagsNo tags attached.
Website URLhttps://

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Activities

gabrieljenik

gabrieljenik

2020-08-26 14:58

manager   ~59626

I agree.

Partners are key to ease adoption, get started and permanency of users with the platform.
I believe having a better position in the wesite should be benefitial for everyone.
DenisChenu

DenisChenu

2020-08-26 15:34

developer   ~59636

I already have more contact via Forum + github … than via limesurvey.com

The new limesurvey.org website are more the old limeservice website than limesurvey website.

Even in help : the link for Help with Own instance goes to "Open a ticket" …

I already quit limesurvey Partner one time (less gain, only pain) , i think i do it again.
DenisChenu

DenisChenu

2020-08-26 15:34

developer   ~59637

jelo

jelo

2020-08-28 11:59

partner   ~59657

Sebastian left us with a reorganized website, which is now consisting of three more subdomains.

forums.limesurvey.org
account.limesurvey.org
community.limesurvey.org

Many links are still broken. If you look e.g at forum.limesurvey.org, you have
Legal notice
News
Newsletter
Blog
Jobs (only Link not broken)
Terms & Conditions
Privacy policy
Revocation information

The process of reorganization has stopped without be finished.

It seem like www.limesurvey.org was redesigned as a Landing page with the goal to get people to sign up first.
The UTM tracking is on certain link to measure click ratios and where people get converted to open an account.

I would like to understand what direction LimeSurvey GmbH is going to take. And how we all fit in.
I would guess the idea of creating an advanced SaaS edition and a feature-reduced community edition was discussed.
But the development and debugging process would be hurt with that step.
Mazi

Mazi

2020-08-28 12:06

partner   ~59658

Wow, I wasn't aware that the website etc. is THAT broken, Thabks for the overview, jelo.

Why releasing something to the public that comes with that many errors?

Limesurvey presents itself in a poor way. Not only because of the many broken links but also because for everyone new to Limesurvey it now looks like it is a solution you need to pay for.
jelo

jelo

2020-08-28 12:35

partner   ~59659

@Mazi: I wouldn't call the websites broken. But you have three websites with a different look and feel. Any many little things are still 404. And there is no longer a single sign on into one session. At least I had the experience over the last weeks.

The idea to sign visitors on early is not uncommon and is a valid approach.
The intended way for a visitor is to sign up directly or to look at this page:
https://www.limesurvey.org/en/pricing

Lovely done and when the features get an infobox link almost perfect.

The support seeking customer (paying via Saas or ComfortUpdate) seems completely confused by the support work flow.
I would place "Business Support" vs. "Community support" links everywhere and let the business support directly run into a loginpage, where only paying users (customers) get in. Something similar can be found on NextCloud.com. I find that a lot better in comparison to the complex dialog when trying to open a ticket with the nudging to read the manual or the FAQ.
c_schmitz

c_schmitz

2021-03-05 16:43

administrator   ~62788

The NextCloud example is a good one. Will consider that once we get a new helpdesk software.

Issue History

Date Modified Username Field Change
2020-08-26 11:26 Mazi New Issue
2020-08-26 14:58 gabrieljenik Note Added: 59626
2020-08-26 15:08 cdorin Assigned To => c_schmitz
2020-08-26 15:08 cdorin Status new => assigned
2020-08-26 15:34 DenisChenu Note Added: 59636
2020-08-26 15:34 DenisChenu Note Added: 59637
2020-08-26 15:34 DenisChenu File Added: Capture d’écran du 2020-08-26 15-33-10.png
2020-08-26 15:34 DenisChenu File Added: Capture d’écran du 2020-08-26 15-33-21.png
2020-08-28 11:59 jelo Note Added: 59657
2020-08-28 12:06 Mazi Note Added: 59658
2020-08-28 12:35 jelo Note Added: 59659
2021-03-05 16:42 c_schmitz Severity block => minor
2021-03-05 16:43 c_schmitz Note Added: 62788