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This bug affects 1 person(s).
 6
IDProjectCategoryView StatusLast Update
17639Bug reportsOtherpublic2022-07-19 23:00
ReporterGuernseyResearch Assigned Togabrieljenik  
PrioritynoneSeverityminor 
Status closedResolutionsuspended 
Product Version3.25.20 
Summary17639: Response email to supervisor contains no data
Description

This occurred with 3.27.19 it was working fine with the previous version.
The "all responses" data does not appear in the email sent to the people on the notification list. See attached.

Steps To Reproduce

Steps to reproduce

Ensure you have "Send detailed admin notification email to:" set to a valid email

Expected result

email with all survey data

Actual result

generally black email - see attached

TagsNo tags attached.
Attached Files
Memo Style.pdf (87,935 bytes)
Bug heat6
Complete LimeSurvey version number (& build)Version 3.27.19+210928
I will donate to the project if issue is resolvedNo
BrowserFirefox
Database type & versionmysqlnd 5.0.12-dev
Server OS (if known)
Webserver software & version (if known)
PHP Version7.3.30

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Activities

DenisChenu

DenisChenu

2021-09-30 17:55

developer   ~66698

Please : a lss file
Just checked on 3.27.19 github version : seems OK

limesurvey_survey_SeemsOK.lss (13,285 bytes)   
<?xml version="1.0" encoding="UTF-8"?>
<document>
 <LimeSurveyDocType>Survey</LimeSurveyDocType>
 <DBVersion>365</DBVersion>
 <languages>
  <language>en</language>
 </languages>
 <groups>
  <fields>
   <fieldname>gid</fieldname>
   <fieldname>sid</fieldname>
   <fieldname>group_name</fieldname>
   <fieldname>group_order</fieldname>
   <fieldname>description</fieldname>
   <fieldname>language</fieldname>
   <fieldname>randomization_group</fieldname>
   <fieldname>grelevance</fieldname>
  </fields>
  <rows>
   <row>
    <gid><![CDATA[255]]></gid>
    <sid><![CDATA[665844]]></sid>
    <group_name><![CDATA[My first question group]]></group_name>
    <group_order><![CDATA[1]]></group_order>
    <description/>
    <language><![CDATA[en]]></language>
    <randomization_group/>
    <grelevance><![CDATA[1]]></grelevance>
   </row>
  </rows>
 </groups>
 <questions>
  <fields>
   <fieldname>qid</fieldname>
   <fieldname>parent_qid</fieldname>
   <fieldname>sid</fieldname>
   <fieldname>gid</fieldname>
   <fieldname>type</fieldname>
   <fieldname>title</fieldname>
   <fieldname>question</fieldname>
   <fieldname>preg</fieldname>
   <fieldname>help</fieldname>
   <fieldname>other</fieldname>
   <fieldname>mandatory</fieldname>
   <fieldname>question_order</fieldname>
   <fieldname>language</fieldname>
   <fieldname>scale_id</fieldname>
   <fieldname>same_default</fieldname>
   <fieldname>relevance</fieldname>
   <fieldname>modulename</fieldname>
  </fields>
  <rows>
   <row>
    <qid><![CDATA[4470]]></qid>
    <parent_qid><![CDATA[0]]></parent_qid>
    <sid><![CDATA[665844]]></sid>
    <gid><![CDATA[255]]></gid>
    <type><![CDATA[T]]></type>
    <title><![CDATA[Q00]]></title>
    <question><![CDATA[A first example question. Please answer this question:]]></question>
    <help><![CDATA[This is a question help text.]]></help>
    <other><![CDATA[N]]></other>
    <mandatory><![CDATA[N]]></mandatory>
    <question_order><![CDATA[1]]></question_order>
    <language><![CDATA[en]]></language>
    <scale_id><![CDATA[0]]></scale_id>
    <same_default><![CDATA[0]]></same_default>
    <relevance><![CDATA[1]]></relevance>
   </row>
  </rows>
 </questions>
 <surveys>
  <fields>
   <fieldname>sid</fieldname>
   <fieldname>gsid</fieldname>
   <fieldname>admin</fieldname>
   <fieldname>expires</fieldname>
   <fieldname>startdate</fieldname>
   <fieldname>adminemail</fieldname>
   <fieldname>anonymized</fieldname>
   <fieldname>faxto</fieldname>
   <fieldname>format</fieldname>
   <fieldname>savetimings</fieldname>
   <fieldname>template</fieldname>
   <fieldname>language</fieldname>
   <fieldname>additional_languages</fieldname>
   <fieldname>datestamp</fieldname>
   <fieldname>usecookie</fieldname>
   <fieldname>allowregister</fieldname>
   <fieldname>allowsave</fieldname>
   <fieldname>autonumber_start</fieldname>
   <fieldname>autoredirect</fieldname>
   <fieldname>allowprev</fieldname>
   <fieldname>printanswers</fieldname>
   <fieldname>ipaddr</fieldname>
   <fieldname>refurl</fieldname>
   <fieldname>showsurveypolicynotice</fieldname>
   <fieldname>publicstatistics</fieldname>
   <fieldname>publicgraphs</fieldname>
   <fieldname>listpublic</fieldname>
   <fieldname>htmlemail</fieldname>
   <fieldname>sendconfirmation</fieldname>
   <fieldname>tokenanswerspersistence</fieldname>
   <fieldname>assessments</fieldname>
   <fieldname>usecaptcha</fieldname>
   <fieldname>usetokens</fieldname>
   <fieldname>bounce_email</fieldname>
   <fieldname>attributedescriptions</fieldname>
   <fieldname>emailresponseto</fieldname>
   <fieldname>emailnotificationto</fieldname>
   <fieldname>tokenlength</fieldname>
   <fieldname>showxquestions</fieldname>
   <fieldname>showgroupinfo</fieldname>
   <fieldname>shownoanswer</fieldname>
   <fieldname>showqnumcode</fieldname>
   <fieldname>bouncetime</fieldname>
   <fieldname>bounceprocessing</fieldname>
   <fieldname>bounceaccounttype</fieldname>
   <fieldname>bounceaccounthost</fieldname>
   <fieldname>bounceaccountpass</fieldname>
   <fieldname>bounceaccountencryption</fieldname>
   <fieldname>bounceaccountuser</fieldname>
   <fieldname>showwelcome</fieldname>
   <fieldname>showprogress</fieldname>
   <fieldname>questionindex</fieldname>
   <fieldname>navigationdelay</fieldname>
   <fieldname>nokeyboard</fieldname>
   <fieldname>alloweditaftercompletion</fieldname>
   <fieldname>googleanalyticsstyle</fieldname>
   <fieldname>googleanalyticsapikey</fieldname>
  </fields>
  <rows>
   <row>
    <sid><![CDATA[665844]]></sid>
    <gsid><![CDATA[1]]></gsid>
    <admin><![CDATA[Denis Chenu]]></admin>
    <adminemail><![CDATA[denis@shnoulle.net]]></adminemail>
    <anonymized><![CDATA[N]]></anonymized>
    <faxto/>
    <format><![CDATA[A]]></format>
    <savetimings><![CDATA[N]]></savetimings>
    <template><![CDATA[vanilla]]></template>
    <language><![CDATA[en]]></language>
    <additional_languages/>
    <datestamp><![CDATA[N]]></datestamp>
    <usecookie><![CDATA[N]]></usecookie>
    <allowregister><![CDATA[N]]></allowregister>
    <allowsave><![CDATA[Y]]></allowsave>
    <autonumber_start><![CDATA[0]]></autonumber_start>
    <autoredirect><![CDATA[N]]></autoredirect>
    <allowprev><![CDATA[N]]></allowprev>
    <printanswers><![CDATA[N]]></printanswers>
    <ipaddr><![CDATA[N]]></ipaddr>
    <refurl><![CDATA[N]]></refurl>
    <showsurveypolicynotice><![CDATA[0]]></showsurveypolicynotice>
    <publicstatistics><![CDATA[N]]></publicstatistics>
    <publicgraphs><![CDATA[N]]></publicgraphs>
    <listpublic><![CDATA[N]]></listpublic>
    <htmlemail><![CDATA[Y]]></htmlemail>
    <sendconfirmation><![CDATA[Y]]></sendconfirmation>
    <tokenanswerspersistence><![CDATA[N]]></tokenanswerspersistence>
    <assessments><![CDATA[N]]></assessments>
    <usecaptcha><![CDATA[N]]></usecaptcha>
    <usetokens><![CDATA[N]]></usetokens>
    <bounce_email><![CDATA[denis@shnoulle.net]]></bounce_email>
    <emailresponseto><![CDATA[denis@sondages.pro]]></emailresponseto>
    <emailnotificationto><![CDATA[denis@sondages.pro]]></emailnotificationto>
    <tokenlength><![CDATA[15]]></tokenlength>
    <showxquestions><![CDATA[Y]]></showxquestions>
    <showgroupinfo><![CDATA[B]]></showgroupinfo>
    <shownoanswer><![CDATA[N]]></shownoanswer>
    <showqnumcode><![CDATA[X]]></showqnumcode>
    <bounceprocessing><![CDATA[N]]></bounceprocessing>
    <showwelcome><![CDATA[Y]]></showwelcome>
    <showprogress><![CDATA[Y]]></showprogress>
    <questionindex><![CDATA[0]]></questionindex>
    <navigationdelay><![CDATA[0]]></navigationdelay>
    <nokeyboard><![CDATA[N]]></nokeyboard>
    <alloweditaftercompletion><![CDATA[N]]></alloweditaftercompletion>
    <googleanalyticsstyle><![CDATA[0]]></googleanalyticsstyle>
    <googleanalyticsapikey/>
   </row>
  </rows>
 </surveys>
 <surveys_languagesettings>
  <fields>
   <fieldname>surveyls_survey_id</fieldname>
   <fieldname>surveyls_language</fieldname>
   <fieldname>surveyls_title</fieldname>
   <fieldname>surveyls_description</fieldname>
   <fieldname>surveyls_welcometext</fieldname>
   <fieldname>surveyls_endtext</fieldname>
   <fieldname>surveyls_policy_notice</fieldname>
   <fieldname>surveyls_policy_error</fieldname>
   <fieldname>surveyls_policy_notice_label</fieldname>
   <fieldname>surveyls_url</fieldname>
   <fieldname>surveyls_urldescription</fieldname>
   <fieldname>surveyls_email_invite_subj</fieldname>
   <fieldname>surveyls_email_invite</fieldname>
   <fieldname>surveyls_email_remind_subj</fieldname>
   <fieldname>surveyls_email_remind</fieldname>
   <fieldname>surveyls_email_register_subj</fieldname>
   <fieldname>surveyls_email_register</fieldname>
   <fieldname>surveyls_email_confirm_subj</fieldname>
   <fieldname>surveyls_email_confirm</fieldname>
   <fieldname>surveyls_dateformat</fieldname>
   <fieldname>surveyls_attributecaptions</fieldname>
   <fieldname>email_admin_notification_subj</fieldname>
   <fieldname>email_admin_notification</fieldname>
   <fieldname>email_admin_responses_subj</fieldname>
   <fieldname>email_admin_responses</fieldname>
   <fieldname>surveyls_numberformat</fieldname>
   <fieldname>attachments</fieldname>
  </fields>
  <rows>
   <row>
    <surveyls_survey_id><![CDATA[665844]]></surveyls_survey_id>
    <surveyls_language><![CDATA[en]]></surveyls_language>
    <surveyls_title><![CDATA[Test admin notification]]></surveyls_title>
    <surveyls_description/>
    <surveyls_welcometext/>
    <surveyls_endtext/>
    <surveyls_url/>
    <surveyls_urldescription/>
    <surveyls_email_invite_subj><![CDATA[Invitation to participate in a survey]]></surveyls_email_invite_subj>
    <surveyls_email_invite><![CDATA[Dear {FIRSTNAME},<br />
<br />
you have been invited to participate in a survey.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}<br />
<br />
If you are blacklisted but want to participate in this survey and want to receive invitations please click the following link:<br />
{OPTINURL}]]></surveyls_email_invite>
    <surveyls_email_remind_subj><![CDATA[Reminder to participate in a survey]]></surveyls_email_remind_subj>
    <surveyls_email_remind><![CDATA[Dear {FIRSTNAME},<br />
<br />
Recently we invited you to participate in a survey.<br />
<br />
We note that you have not yet completed the survey, and wish to remind you that the survey is still available should you wish to take part.<br />
<br />
The survey is titled:<br />
"{SURVEYNAME}"<br />
<br />
"{SURVEYDESCRIPTION}"<br />
<br />
To participate, please click on the link below.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME} ({ADMINEMAIL})<br />
<br />
----------------------------------------------<br />
Click here to do the survey:<br />
{SURVEYURL}<br />
<br />
If you do not want to participate in this survey and don't want to receive any more invitations please click the following link:<br />
{OPTOUTURL}]]></surveyls_email_remind>
    <surveyls_email_register_subj><![CDATA[Survey registration confirmation]]></surveyls_email_register_subj>
    <surveyls_email_register><![CDATA[Dear {FIRSTNAME},<br />
<br />
You, or someone using your email address, have registered to participate in an online survey titled {SURVEYNAME}.<br />
<br />
To complete this survey, click on the following URL:<br />
<br />
{SURVEYURL}<br />
<br />
If you have any questions about this survey, or if you did not register to participate and believe this email is in error, please contact {ADMINNAME} at {ADMINEMAIL}.]]></surveyls_email_register>
    <surveyls_email_confirm_subj><![CDATA[Confirmation of your participation in our survey]]></surveyls_email_confirm_subj>
    <surveyls_email_confirm><![CDATA[Dear {FIRSTNAME},<br />
<br />
this email is to confirm that you have completed the survey titled {SURVEYNAME} and your response has been saved. Thank you for participating.<br />
<br />
If you have any further questions about this email, please contact {ADMINNAME} on {ADMINEMAIL}.<br />
<br />
Sincerely,<br />
<br />
{ADMINNAME}]]></surveyls_email_confirm>
    <surveyls_dateformat><![CDATA[1]]></surveyls_dateformat>
    <email_admin_notification_subj><![CDATA[Response submission for survey {SURVEYNAME}]]></email_admin_notification_subj>
    <email_admin_notification><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}]]></email_admin_notification>
    <email_admin_responses_subj><![CDATA[Response submission for survey {SURVEYNAME} with results]]></email_admin_responses_subj>
    <email_admin_responses><![CDATA[Hello,<br />
<br />
A new response was submitted for your survey '{SURVEYNAME}'.<br />
<br />
Click the following link to see the individual response:<br />
{VIEWRESPONSEURL}<br />
<br />
Click the following link to edit the individual response:<br />
{EDITRESPONSEURL}<br />
<br />
View statistics by clicking here:<br />
{STATISTICSURL}<br />
<br />
<br />
The following answers were given by the participant:<br />
{ANSWERTABLE}]]></email_admin_responses>
    <surveyls_numberformat><![CDATA[0]]></surveyls_numberformat>
   </row>
  </rows>
 </surveys_languagesettings>
 <themes>
  <theme>
   <sid>665844</sid>
   <template_name>vanilla</template_name>
   <config>
    <options>inherit</options>
   </config>
  </theme>
 </themes>
 <themes_inherited>
  <theme>
   <sid>665844</sid>
   <template_name>vanilla</template_name>
   <config>
    <options>
     <ajaxmode>off</ajaxmode>
     <brandlogo>on</brandlogo>
     <container>on</container>
     <hideprivacyinfo>off</hideprivacyinfo>
     <brandlogofile>./files/logo.png</brandlogofile>
     <font>noto</font>
    </options>
   </config>
  </theme>
 </themes_inherited>
</document>
limesurvey_survey_SeemsOK.lss (13,285 bytes)   
GuernseyResearch

GuernseyResearch

2021-09-30 18:21

reporter   ~66699

Your survey appears to work and an older survey we did months ago appears to work.
However, our important one does not. Attached is a .lss
In taking the survey you can say no to the first two questions and it will terminate and send the email.

GuernseyResearch

GuernseyResearch

2021-09-30 18:23

reporter   ~66700

Our web provider just updated to Apache HTTP Server 2.4.49

GuernseyResearch

GuernseyResearch

2021-09-30 22:13

reporter   ~66701

I checked with the web provider and this problem started after they did the update to Apache HTTP Server 2.4.49
It is also causing the survey on LS5 to fail in the same manner.
A simple survey works fine. Our more complex one fails.
I am going to remove parts of the survey on our test environment to see if I can find when it fails.

DenisChenu

DenisChenu

2021-10-01 08:08

developer   ~66702

I have a PHP notice on the last version with debug : related to upload question type.

Can you test hiding upload question type and check if it work again ?

GuernseyResearch

GuernseyResearch

2021-10-01 17:49

reporter   ~66732

I removed the upload question - same result
I changed the template to standard vanilla
I then removed other question types one by one - same result.

I checked older surveys of the same type on LS 3 and they fail.
I exported those surveys that were similar from LS3 to LS5 and they fail.

DenisChenu

DenisChenu

2021-10-04 09:18

developer   ~66736

Disable (hidden) upload question type on my computer : i reproduce the issue …

Strange , maybe check with a single language ?

gabrieljenik

gabrieljenik

2022-07-19 20:05

manager   ~71021

Hello GuernseyResearch,
This ticket has been open for quite some time.
Do you have any new info / feedback?
Can you please check if this issue still exists in the latest version of LimeSurvey and let us know?
Thank you!

GuernseyResearch

GuernseyResearch

2022-07-19 22:56

reporter   ~71032

It appears it was resolved at some point. It might have been a PHP issue - just close this

Issue History

Date Modified Username Field Change
2021-09-30 17:19 GuernseyResearch New Issue
2021-09-30 17:19 GuernseyResearch File Added: Memo Style.pdf
2021-09-30 17:55 DenisChenu Note Added: 66698
2021-09-30 17:55 DenisChenu File Added: limesurvey_survey_SeemsOK.lss
2021-09-30 17:55 DenisChenu Bug heat 0 => 2
2021-09-30 18:21 GuernseyResearch Note Added: 66699
2021-09-30 18:21 GuernseyResearch File Added: limesurvey_survey_831819.lss
2021-09-30 18:21 GuernseyResearch Bug heat 2 => 4
2021-09-30 18:23 GuernseyResearch Note Added: 66700
2021-09-30 22:13 GuernseyResearch Note Added: 66701
2021-10-01 08:08 DenisChenu Note Added: 66702
2021-10-01 17:49 GuernseyResearch Note Added: 66732
2021-10-04 09:18 DenisChenu Note Added: 66736
2022-07-19 20:05 gabrieljenik Status new => feedback
2022-07-19 20:05 gabrieljenik Note Added: 71021
2022-07-19 20:05 gabrieljenik Bug heat 4 => 6
2022-07-19 22:56 GuernseyResearch Note Added: 71032
2022-07-19 22:56 GuernseyResearch Status feedback => new
2022-07-19 23:00 gabrieljenik Assigned To => gabrieljenik
2022-07-19 23:00 gabrieljenik Status new => closed
2022-07-19 23:00 gabrieljenik Resolution open => suspended