View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|18465||Bug reports||ComfortUpdate||public||2022-11-07 11:14||2023-01-23 12:03|
|Summary||18465: ComfortUpdate fails with Server Error but can be continued without problems afterwards|
Often when updating our systems the update first fails at the first run with a "Server Error" message and the note to contact the support, see screenshot.
If you just start the update again, everything works fine. We had seen that behavior a dozen times at different systems.
|Steps To Reproduce|
Steps to reproduce
On error show a note about trying again.
Only the note to contact support is shown which is useless because usually running ComfortUpdate a second time fixes the problem.
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||5.3.11|
|I will donate to the project if issue is resolved||No|
|Database type & version||MySQL|
|Server OS (if known)|
|Webserver software & version (if known)|
@c_schmitz, assigning this one to you so you can suggest a beautiful error message.
I am continuously facing this issue when updating our test systems or customer systems. A minute ago this happened when updating from 5.2 to 5.6, see screenshot. But it is Independent from the versions used.
ComfortUpdate is a great tool but with this mis-leading error message it looks like an unusable, buggy tool to Limesurvey users and customers.
|2022-11-07 11:14||Mazi||New Issue|
|2022-11-07 11:14||Mazi||File Added: image.png|
|2022-11-07 11:15||Mazi||Assigned To||=> c_schmitz|
|2022-11-07 11:15||Mazi||Status||new => assigned|
|2022-11-07 11:15||Mazi||Note Added: 72582|
|2022-11-07 11:15||Mazi||Bug heat||0 => 2|
|2023-01-23 12:03||Mazi||Note Added: 73527|
|2023-01-23 12:03||Mazi||File Added: image-2.png|