View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
18465 | Bug reports | ComfortUpdate | public | 2022-11-07 11:14 | 2023-01-23 12:03 |
Reporter | Mazi | Assigned To | c_schmitz | ||
Priority | none | Severity | partial_block | ||
Status | assigned | Resolution | open | ||
Product Version | 5.4.x | ||||
Summary | 18465: ComfortUpdate fails with Server Error but can be continued without problems afterwards | ||||
Description | Often when updating our systems the update first fails at the first run with a "Server Error" message and the note to contact the support, see screenshot. If you just start the update again, everything works fine. We had seen that behavior a dozen times at different systems. | ||||
Steps To Reproduce | Steps to reproduceRun ComfortUpdate Expected resultOn error show a note about trying again. Actual resultOnly the note to contact support is shown which is useless because usually running ComfortUpdate a second time fixes the problem. | ||||
Tags | No tags attached. | ||||
Bug heat | 2 | ||||
Complete LimeSurvey version number (& build) | 5.3.11 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | |||||
Database type & version | MySQL | ||||
Server OS (if known) | |||||
Webserver software & version (if known) | |||||
PHP Version | 8.1 | ||||
@c_schmitz, assigning this one to you so you can suggest a beautiful error message. |
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I am continuously facing this issue when updating our test systems or customer systems. A minute ago this happened when updating from 5.2 to 5.6, see screenshot. But it is Independent from the versions used. ComfortUpdate is a great tool but with this mis-leading error message it looks like an unusable, buggy tool to Limesurvey users and customers. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2022-11-07 11:14 | Mazi | New Issue | |
2022-11-07 11:14 | Mazi | File Added: image.png | |
2022-11-07 11:15 | Mazi | Assigned To | => c_schmitz |
2022-11-07 11:15 | Mazi | Status | new => assigned |
2022-11-07 11:15 | Mazi | Note Added: 72582 | |
2022-11-07 11:15 | Mazi | Bug heat | 0 => 2 |
2023-01-23 12:03 | Mazi | Note Added: 73527 | |
2023-01-23 12:03 | Mazi | File Added: image-2.png |