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This bug affects 1 person(s).
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IDProjectCategoryView StatusDate SubmittedLast Update
19547Bug reportsSurvey editingpublic2024-04-29 19:452024-04-30 18:41
Reporterbaltzis Assigned To 
PrioritynoneSeverityblock 
Status newResolutionopen 
Product Version6.5.x 
Summary19547: Application hangs when trying to access the KCFinder
Description

In any survey, when selecting "Settings/Resources" the Rescource manager (KCFinder) loads forever and the application hangs (Screenshot 01). After a while a message appears saying "Page unresponsive" (screenshot 02). Going back or reloading the login page will exit the loop and allow the application to continue working.

However, when launching KCFinder from within the Question Editor (e.g., to import an image into a question or possible answer field), the Resource Manager loads without problems (Screenshot 03).

Steps To Reproduce

Steps to reproduce

  1. Open any survey
  2. Select "Settings/Resources"

Expected result

The KCFinder window launches and the user can upload/download images and files.

Actual result

KCFinder loads forever and the application hangs. The user needs to reload the admin page to unblock the application.

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)Community Edition Version 6.5.5+240429
I will donate to the project if issue is resolvedNo
BrowserChrome, Edge
Database type & versionmysql, mysqlnd 8.1.2-1ubuntu2.15, 5.5.5-10.6.16-MariaDB-0ubuntu0.22.04.1
Server OS (if known)Linux 5.15.0-105-generic #115-Ubuntu SMP Mon Apr 15 09:52:04 UTC 2024 x86_64
Webserver software & version (if known)Apache/2.4.52 (Ubuntu)
PHP Version8.1.2-1ubuntu2.15

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Activities

baltzis

baltzis

2024-04-29 19:46

reporter   ~80044

Sorry, I forgot the Screenshots. Here they are.

Screenshot 01.png (30,590 bytes)   
Screenshot 01.png (30,590 bytes)   
Screenshot 02.png (17,125 bytes)   
Screenshot 02.png (17,125 bytes)   
baltzis

baltzis

2024-04-29 19:47

reporter   ~80045

Screenshot 03.png (20,407 bytes)   
Screenshot 03.png (20,407 bytes)   
tibor.pacalat

tibor.pacalat

2024-04-30 13:37

administrator   ~80048

It works for me on my local instance.
baltzis

baltzis

2024-04-30 18:41

reporter   ~80056

I guess the issue can hardly be specifically local and individual because it appears in another installation too:
Operating system: Linux 4.15.0-224-generic #236-Ubuntu SMP Thu Mar 28 17:59:39 UTC 2024 x86_64
PHP version: 7.4.33
Web server software: Apache
Web server info: Apache Server
Database driver: mysql
Database driver version: mysqlnd 7.4.33
Database server version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1

I'd be happy to provide more information to help resolve this issue.

Issue History

Date Modified Username Field Change
2024-04-29 19:45 baltzis New Issue
2024-04-29 19:46 baltzis Note Added: 80044
2024-04-29 19:46 baltzis File Added: Screenshot 01.png
2024-04-29 19:46 baltzis File Added: Screenshot 03.png
2024-04-29 19:46 baltzis File Added: Screenshot 02.png
2024-04-29 19:46 baltzis Bug heat 0 => 2
2024-04-29 19:47 baltzis File Deleted: Screenshot 03.png
2024-04-29 19:47 baltzis Note Added: 80045
2024-04-29 19:47 baltzis File Added: Screenshot 03.png
2024-04-30 13:37 tibor.pacalat Note Added: 80048
2024-04-30 13:37 tibor.pacalat Bug heat 2 => 4
2024-04-30 18:41 baltzis Note Added: 80056