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This bug affects 1 person(s).
IDProjectCategoryView StatusLast Update
18465Bug reportsComfortUpdatepublic2023-01-23 12:03
ReporterMazi Assigned Toc_schmitz  
Status assignedResolutionopen 
Product Version5.4.x 
Summary18465: ComfortUpdate fails with Server Error but can be continued without problems afterwards

Often when updating our systems the update first fails at the first run with a "Server Error" message and the note to contact the support, see screenshot.

If you just start the update again, everything works fine. We had seen that behavior a dozen times at different systems.
I have no idea what is causing the issue but you should definitely adjust the error message to something like "Please try again, usually it works at the second run." to prevent unnecessary support tickets.

Steps To Reproduce

Steps to reproduce

Run ComfortUpdate

Expected result

On error show a note about trying again.

Actual result

Only the note to contact support is shown which is useless because usually running ComfortUpdate a second time fixes the problem.

TagsNo tags attached.
Bug heat2
Complete LimeSurvey version number (& build)5.3.11
I will donate to the project if issue is resolvedNo
Database type & versionMySQL
Server OS (if known)
Webserver software & version (if known)
PHP Version8.1

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2022-11-07 11:14


image.png (7,488 bytes)   
image.png (7,488 bytes)   


2022-11-07 11:15

updater   ~72582

@c_schmitz, assigning this one to you so you can suggest a beautiful error message.



2023-01-23 12:03

updater   ~73527

I am continuously facing this issue when updating our test systems or customer systems. A minute ago this happened when updating from 5.2 to 5.6, see screenshot. But it is Independent from the versions used.
After re-running the update, everything worked fine (as usual).

ComfortUpdate is a great tool but with this mis-leading error message it looks like an unusable, buggy tool to Limesurvey users and customers.

image-2.png (15,372 bytes)   
image-2.png (15,372 bytes)   

Issue History

Date Modified Username Field Change
2022-11-07 11:14 Mazi New Issue
2022-11-07 11:14 Mazi File Added: image.png
2022-11-07 11:15 Mazi Assigned To => c_schmitz
2022-11-07 11:15 Mazi Status new => assigned
2022-11-07 11:15 Mazi Note Added: 72582
2022-11-07 11:15 Mazi Bug heat 0 => 2
2023-01-23 12:03 Mazi Note Added: 73527
2023-01-23 12:03 Mazi File Added: image-2.png